Return Policy

Return Policy European Union countries:

We want you to be completely satisfied with your purchase from Souplesse. If for any reason you are not satisfied, we offer a 30-day return policy for unworn clothing. Please read the following guidelines carefully to ensure that your return is processed as smoothly as possible.

Conditions of Returns:

1. The item(s) must be in its original condition, with all tags and labels attached.
2. The item(s) must be unworn, unwashed, and free of any stains, odors, or damage.
3. The item(s) must be returned within 30 days of the original purchase date.

Returns Process:

1. Contact our customer service team to initiate the return process. You can do this by emailing us at info@souplessecycling.cc or by using the contact form on our website.
2. Please include your order number and the reason for your return in your message.
3. We will respond to your message as fast as possible and provide you with a return confirmation.
4. Once you receive your return confirmation, please ship the item(s) back to us using a trackable shipping method. We recommend using a shipping method that includes insurance to protect against lost or damaged items.
5. Please include the mail with your return confirmation with your returned item(s) and mail to: Guido Gezellestraat 25a, Ooigem 8710

Refunds:

1. Once we receive your returned item(s), we will inspect them to ensure that they meet our return policy guidelines.
2. If your return is approved, we will issue a refund in the form of a voucher to the original payment method within 7 business days.
3. Please note that shipping and handling fees are non-refundable, and you are responsible for the cost of return shipping.

Exchanges:

1. If you would like to exchange your item(s) for a different size, color, or style, please contact our customer service team to initiate the exchange process.
2. We will provide you with a shipping label and instructions on how to ship the item(s) back to us.
3. Once we receive your returned item(s), we will process the exchange and produce (if not in stock = 8 weeks) & ship the new item(s) to you.

If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team. We are here to help you and ensure that you are completely satisfied with your purchase from Souplesse Cycling.

Return Policy Exception for Non-European Union Countries

Taxes and Duties:

Please be aware that orders shipped to countries outside the European Union may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. The customs policies vary widely from country to country; you should contact your local customs office for more information.

Non-Refundable and Non-Returnable Items:

Due to the high import taxes and administrative costs associated with returning products from countries outside the European Union, we regret to inform you that we are unable to accept returns or provide refunds for any products shipped to non-EU countries. We apologize for any inconvenience this may cause and appreciate your understanding.

We highly recommend checking your local customs policies and contacting us with any questions or concerns before placing your order.

Click here for a list with all non-European countries.